PCA will collect personal information only by lawful and fair means and not in an unreasonably intrusive way. If it is reasonable and practical to do so, PCA will only collect personal information about you directly from you. PCA will not collect personal information unless the information is necessary for our functions and activities, such as for the processing of any order or for providing support for any of our products.
WHAT WE COLLECT
We may collect the following information: Name Contact information including email address and or telephone number Geographic information such as address and postcode, IP address Other information relevant to warranty, support, service, customer surveys and/or offers.
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and for anti fraud purposes when processing orders, and in particular for any of the following reasons: Internal record keeping, for orders or warranty of products. We may periodically send emails about new products, product updates, special offers or other information which we think you may find interesting using the email address which you have provided, and that you have agreed to receive by opting in to such communications. We may contact you by email We may use the information to customise the website according to your interests. The information we collect will not be sold or rented to any third party. Information relating to payment such as credit card details are not currently stored by this website and we have no intention of storing this information in the future. Your personal information may be passed via programming code, to card providers, or payment processing companies for the purpose of processing your payment, for orders made via this website. We may use the demographic and contact information to improve our products and services. In particular the details of your order and your address may be passed to third parties who will ship the goods to the address you specify when making a purchase Any use which is required or authorised by law.
Your information may be shared with any of the following companies, for the purpose of fulfilling an order or communication to you;
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored “personal data” (as defined in applicable state statutes on security breach notification) to you via email or conspicuous posting on this site in the most expedient time possible and without unreasonable delay, insofar as consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system. Identity theft and the practice currently known as “phishing” are of great concern to PCA. Safeguarding information to help protect you from identity theft is a top priority. We do not and will not, at any time, request your username, password or credit card or national identification numbers in a non-secure or unsolicited e-mail or telephone communication
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
SITE VISIT TRACKING
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.
Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.
CONTROLLING YOUR PERSONAL INFORMATION
Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)
PCA may process your Personal Data because:
• We need to perform a contract with you
• You have given us permission to do so
• The processing is in our legitimate interests and it is not overridden by your rights
• For payment processing purposes
• To comply with the law
Retention of Data
PCA will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
Transfer of Data
Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside Australia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Australia and USA and process it there.
Disclosure of Data
PCA may disclose your Personal Data in the good faith belief that such action is necessary to:
• To comply with a legal obligation
• To protect and defend the rights or property of PCA
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability
Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Your Data Protection Rights under the General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. PCA aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.
If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you. The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete. The right to object. You have the right to object to our processing of your Personal Data. The right of restriction. You have the right to request that we restrict the processing of your personal information. The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format. The right to withdraw consent. You also have the right to withdraw your consent at any time where PCA relied on your consent to process your personal information. Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
At any time you may opt out of receiving any communications from us (other than as required for our primary purpose or by law). Unless you opt out, your consent to receive communications from us and to the handling of your personal information as detailed above, will continue. To opt out of receiving any further communication from PCA, email email@example.com detailing your request to be removed from either marketing communications, or from our systems entirely. Upon receipt of your request to opt out, we will remove you from our contact database, and or delete any and all data associated to you, in accordance with your instructions.